1.1 These General Conditions of Sale (hereinafter, the “General Conditions”) govern all distance sales of MONGRIP products (hereinafter, the “Products” or the “Product”) concluded through the website mongrip.com (hereinafter, the “Website”).

1.2 The distance selling service governed by these General Conditions is reserved exclusively to the following subjects:
– natural persons, namely consumers (hereinafter also referred to as the “Clients”); “consumers” means natural persons over 18 years of age acting for purposes unrelated to their commercial, entrepreneurial, artisanal or professional activity;
– legal entities (hereinafter also referred to as the “Clients”) duly incorporated and registered, or persons holding an active VAT number.

1.3 The language used for the conclusion of sales contracts through this Website is French.

1.4 Contracts concluded with Clients shall be archived by XPANDITY.COM through the MONGRIP.COM infrastructure for the retention period required by applicable law.

2.1 The Website and its related contents are conceived, managed and administered by GRIP SARL (hereinafter also referred to as “MONGRIP”), a limited liability company incorporated under the laws of the Principality of Monaco, with registered office at 44, Boulevard d’Italie – MC 98000 Monaco; RCI: 16S06971; SSEE: 2229B18069; VAT no.: FR18000120864; share capital: Euro 15,000 fully paid-up. Email: hello@mongrip.com

Purchases made through the Website mongrip.com are managed by XPANDITY.COM (hereinafter also referred to as “MONGRIP.COM” solely with reference to sales activities), a Belgian limited liability company, with registered office at Rue Ruy 41, 4400 Flémalle (Belgium), VAT no. BE0473523118, email: support@xpandity.com.

The seller of the Products is exclusively XPANDITY.COM; GRIP SARL is not a party to the sales contracts concluded between the User and XPANDITY.COM.

For the purposes of these General Conditions of Sale, the term “MONGRIP.COM” identifies the ecosystem of the Website and the Services offered to the User, within which GRIP SARL and XPANDITY.COM operate.

The User interacts exclusively with the MONGRIP.COM interface, it being understood that activities are carried out, depending on the case, by GRIP SARL (for the management of the Website and the account) and by XPANDITY.COM (for the management of purchases and related services).

4.1 Definitions:
– Order Form: the form sent to MONGRIP.COM by the Client in electronic format through the Website, completed with all information necessary for the processing of the order and finalised with advance payment of the order by credit card through Stripe / PayPal.
– Order Confirmation: communication sent electronically by MONGRIP.COM to the Client confirming receipt of the order.
– Pre-order confirmation email: communication sent electronically by MONGRIP.COM to the Client confirming receipt of the pre-order and containing the bank details for payment by bank transfer.

The price of the Products indicated on the Website is expressed in Euro.

The Price displayed on the Website includes the applicable VAT (TVA/VAT) where the Products are shipped and delivered to Monaco or France. Starting from 1 July 2021, pursuant to the VAT rules applicable to electronic commerce within the European Union, where the Products are shipped and delivered within the European Union, the VAT rate applied shall be the one in force in the Client’s country of destination. By way of example, where the Products are delivered to an address in Spain, the Spanish VAT rate (currently equal to 21%) shall be applied during checkout. It is understood that, in accordance with applicable European legislation and within the limits of the annual intra-EU distance selling threshold, the seller reserves the right to apply the VAT rate of the country of establishment until the legal threshold is reached, and to adjust the VAT regime applied depending on the possible exceeding of such threshold.

The Price is indicated net of VAT (TVA/VAT) where the Products are shipped and delivered outside the European Union. Any taxes, duties, expenses, customs duties/costs or other charges provided for by the laws of the country where the Products are shipped and delivered shall be entirely borne by the Client.

Any delivery costs shall be added to the price of the Products and shall be indicated separately in the Order Form where applicable.

4.2 MONGRIP.COM constantly verifies the accuracy of the prices indicated on the Website; nevertheless, the absence of errors cannot be guaranteed. In the event that an error in the indication of the price of a Product is identified, MONGRIP.COM shall reject the order and offer the Client the opportunity to purchase the Product at the correct price. Where the error is identified only after acceptance of the order, MONGRIP.COM shall offer the Client the possibility to cancel the order.

5.1 The Website indicates the essential characteristics and the price of each Product. The information displayed on the Website does not constitute an offer by MONGRIP.COM.

5.2 Before submitting an Order Form through the Website, the Client is required to carefully read all instructions provided during the purchase procedure (including those relating to delivery costs, the conditions for exercising the right of withdrawal and the Privacy Policy), as well as these General Conditions.

5.3 In order to purchase a Product, the Client must: (i) place the selected Product into the “Shopping Cart” by clicking the relevant button; (ii) complete the Order Form; (iii) select the payment method; (iv) accept these General Conditions; and (v) confirm the order and make payment (except in the case of payment by bank transfer) to XPANDITY.COM through the Website.

5.4 The transmission of the Order Form constitutes a purchase proposal relating to the selected Product, governed by these General Conditions and binding upon the Client (without prejudice to the right of withdrawal under article 10 below). The submission of the Order Form by the Client entails the obligation for the latter to pay the price of the ordered Product(s).

5.5 Before submitting the Order Form, the Client has the possibility to make corrections/modifications to the inserted data by following the specific procedure indicated on the Website (by way of example and without limitation, the Client may modify the quantity of Products intended to be purchased by adding or removing one or more Products from the “Shopping Cart”).

5.6 Without prejudice to the use of personal data described under article 14 of the Terms of Use relating to “Protection of personal data and privacy” as well as in the “Privacy Policy” section, the Order Form and the related Client data shall be stored by XPANDITY.COM through the MONGRIP.COM infrastructure for the period required under applicable law.

5.7 Orders relating to Products available in stock and not personalised are normally processed within 3 working days from receipt of the Order Form and receipt of payment, whereas for personalised and/or reserved and/or out-of-stock Products, the processing timeframe shall be the one clearly indicated in the “Order Confirmation”. In any event, XPANDITY.COM, within the MONGRIP.COM ecosystem, may, within 7 working days and at its sole discretion, reject an order (in such case no amount shall be due by the Client to MONGRIP.COM except, where applicable, for the sums indicated under article 6 below); such rejection may occur, inter alia, in the following cases:
– (i) in case of unavailability of the Products (without prejudice to article 3.3 above); or
– (ii) where there is a report, or suspicion, of fraudulent or unlawful activities, including suspicion that purchases are made for commercial purposes;
– (iii) in case of failure by the Client to fulfil obligations arising from a previous contract concluded with MONGRIP.COM.

5.8 The sales contract shall be deemed concluded when the Client receives confirmation of acceptance of the order at the email address indicated in the Order Form. The contract is concluded with the seller identified under article 2 above.

5.9 In case of force majeure and/or unavailability of one or more ordered Products, the Client shall be informed by email. In such event, the order shall be cancelled or partially cancelled only with respect to unavailable Products and the Client shall be immediately refunded (and in any event within a maximum period of 10 working days) the payment made (total amount in case of cancellation or partial amount in case of partial acceptance of the order) through the same payment method used for the purchase.

5.10 The Order Confirmation shall contain a summary of the essential characteristics of the purchased Products, the detailed indication of the price and the selected and executed payment method, information relating to delivery costs, the conditions and procedures for exercising the right of withdrawal for Clients acting as natural persons (including indication of the exclusion of the right of withdrawal for personalised Products), the indication of an address to which complaints may be addressed, information relating to after-sales services and existing commercial warranties, as well as a copy of these General Conditions.

5.11 The risk of loss or damage to the Products shall pass to the Client when the latter (or a third party designated by the Client other than the carrier) physically takes possession of the Product.

6.1 The Client may pay the price relating to the Products contained in the Order Form and the shipping costs by credit card through Stripe, PayPal or bank transfer.

6.2 PAYPAL. The transmission of payment information takes place through the highest security standards and is guaranteed by the PayPal network: the purchaser’s credit card data shall be completely unreadable by third parties. PayPal is an online payment system allowing any company or consumer holding an email address to send and receive payments.

6.3 CREDIT CARD. At the time of purchase, Clients enter their credit card details into a protected electronic banking system provided by the payment service provider Stripe. Purchases may be made using the principal credit and debit cards, including Visa, Mastercard, American Express and other payment circuits supported by Stripe. All transactions are processed through secure systems compliant with international security standards (PCI-DSS). The Client’s credit card data are neither accessible to nor stored by GRIP SARL, XPANDITY.COM or their respective representatives. Customer Service operators are in no way authorised to request or accept credit card numbers and/or card validity details.

6.4 BANK TRANSFER. By choosing payment by bank transfer, the Client sends an Order Form to MONGRIP.COM, which shall confirm receipt thereof to the Client through a “pre-order confirmation email” containing the bank details required for payment: the order shall be deemed completed only upon receipt by XPANDITY.COM of the total amount indicated in the Order Form.

6.5 Upon receipt of payment, the “Order Confirmation” shall be sent to the Client in accordance with article 5 above.

6.6 All costs and expenses (including any bank charges) associated with the bank transfer and possibly charged to the Client by their own bank shall remain borne by the Client. Should XPANDITY.COM not receive, within 7 working days from receipt of the Order Form, payment of the amount due, the order shall be deemed automatically cancelled.

6.7 Where, for any reason whatsoever, within the term provided under article 6.6 above it is not possible to debit the amounts due by the Client from the credit card/PayPal account (or, in case of bank transfer, the corresponding funds are not available on XPANDITY.COM’s bank account), the contract cannot be executed and the order shall be deemed cancelled.

7.1 The Products shall be delivered to the address indicated by the Client in the Order Form. Upon delivery, the signature of the Client (or of a delegated representative) shall be required. The carrier may request the presentation of an identity document by the person collecting the parcel. Deliveries to post office boxes are not made.

7.2 For each order, XPANDITY.COM shall issue an invoice which shall be sent to the Client by email or by post in accordance with applicable law. The invoice shall be issued on the basis of the information provided by the Client at the time of the order. No modification to the invoice shall be permitted after its issuance.

7.3 Delivery costs shall remain borne by the Client and shall be separately indicated in the Order Form – as further identifiable and consultable in the relevant section of the Website.

7.4 The purchased Products shall be delivered (except in the case of personalised Products or force majeure events) to the appointed carrier (hereinafter, the “Carrier”) within 3 (three) working days following the date of the Order Confirmation (therefore excluding Saturdays, Sundays and local or national holidays).

7.5 The Client may choose between two delivery methods: “Standard Shipping” and “Express Shipping”, each with different costs, except in cases of free shipping expressly indicated on the Website. Delivery times shall run from the moment the order is taken over by the Carrier and are purely indicative, as they may vary depending on the destination and circumstances beyond the seller’s control.

Standard Shipping
Indicative delivery times for standard shipping are the following:
– Zone 1: France (excluding overseas departments and territories): delivery within 3 days
– Zone 2: French overseas departments and territories: delivery within 2-7 days
– Zone 3: Europe: delivery within 2-8 days
– Zone 4: International (outside the EU): delivery within 2-12 days

Express Shipping
Maximum delivery times for express shipping, except for delays due to remote areas or exceptional circumstances (such as customs clearance), are the following:
– Zone 1: France (excluding overseas departments and territories): delivery within 2 working days
– Zone 2: French overseas departments and territories: delivery within 3 working days
– Zone 3: Europe: delivery within 2 working days
– Zone 4: International (outside the EU): delivery within 4 working days

The above delivery times are purely indicative and non-binding. Any delays resulting from force majeure events, customs operations, logistical conditions or other circumstances not attributable to the seller may under no circumstances give rise to liability on the part of the seller.

7.6 The purchased Products shall be delivered by the carrier selected by XPANDITY.COM on working days (therefore excluding Saturdays, Sundays and local or national holidays). Delivery of the goods shall be carried out by the selected carrier within the timeframes indicated under article 7.5 and in any event within 15 (fifteen) working days from the date of the Order Confirmation (except in the event of force majeure or unforeseeable circumstances and subject to article 5 above). In the event of non-delivery by the carrier within the above maximum term, the Client shall grant, unless communication is sent to the email address hello@mongrip.com, an additional period of 7 (seven) days (or a longer period where required by law or considered reasonable under the circumstances) for delivery of the relevant Product, it being understood that, should such additional term not be complied with, the Client may terminate the Contract and XPANDITY.COM shall reimburse without undue delay all expenses incurred under this Contract.

7.7 The Client (or the Client’s representative) shall verify, upon delivery of the Products by the Carrier:
– (i) that the number of delivered parcels corresponds to the number indicated in the delivery note and/or accompanying invoice; and/or
– (ii) that the packaging and related seals are intact, not damaged, not wet and not altered in any manner.

7.8 Any damage to the packaging and/or the Product or mismatch in the number of parcels or indications must be immediately challenged in writing on the Carrier’s delivery note/report. Where permitted under applicable law, once the Carrier’s document has been signed without objection by the Client, the Client shall no longer be entitled to raise objections regarding the external characteristics of the delivered parcel; it being understood that the Client may subsequently raise complaints pursuant to article 13 below where such complaints concern other aspects.

7.9 Customs duties and taxes. For deliveries requested to countries outside the European Union, any import customs charges shall be borne by the recipient. Customs duties and any taxes vary according to the destination country and are applied upon arrival of the goods in such country. In the event of refusal of the goods by the Client or failure of delivery for other reasons (e.g. incorrect address and/or telephone number of the recipient; repeated absence of the recipient, etc.), the amount corresponding to the following costs shall be retained and charged to the recipient: shipment costs + return shipment costs + customs charges for return. The price of the goods shall instead be refunded.

10.1 The Client has the right to withdraw from the contract, without giving any reason, within 14 (fourteen) days from the date on which the Client (or the representative authorised by the Client to receive the Product) physically takes possession of the Product and, in the event of split delivery, from the day on which the Client acquires physical possession of the last Product.

10.2 In order to exercise the right of withdrawal, the Client must send by email or ordinary mail, within the term provided under article 10.1 above:
– the withdrawal form downloadable here, duly completed and signed;
– or a communication clearly expressing the Client’s intention to exercise the right of withdrawal; such communication much contain the following information:
– (a) Client’s name;
– (b) Client’s address;
– (c) indication of the Product for which the Client intends to exercise the right of withdrawal;
– (d) order number and date;
– (e) invoice date;
– (f) date of receipt of the Product
– (g) where the Client purchased the Products by bank transfer, the Client’s IBAN to which the refund shall be made;
– (h) date and signature of the Client.

The communication must be sent to the following address:
XPANDITY.COM
Ternatsestraat 210B
1790 Affligem (Belgium)
email address: customercare@mongrip.com

10.3 Within 14 (fourteen) days from the withdrawal communication (sent in accordance with article 10.2 above), the Client shall return to XPANDITY.COM the purchased Product by sending it to the following address, choosing the shipping method most appropriate to the value of the Product:

XPANDITY.COM
Ternatsestraat 210B
1790 Affligem (Belgium)

The costs for returning the Product to XPANDITY.COM shall be borne by the Client. The Client shall only be liable for any decrease in the value of the Product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Product; therefore, the Client shall not remove any labels attached to the Product. We recommend using a tracked standard shipping service, as the sender shall remain responsible for any damage, non-delivery or delay.

For returns from countries outside the European Union only: before returning the goods, the Client is invited to verify with the competent authorities whether reimbursement of taxes and VAT paid (where applicable) may be obtained. When completing customs declaration forms (CN22 and/or CN23), the wording “Returned goods – Failed sale” should be indicated and attached to the outside of the parcel. The Client is invited to carefully follow the return procedure indicated by Customer Service. Where XPANDITY.COM is requested to pay customs duties/charges, the parcel shall NOT be accepted and shall be refused (blocked at customs or returned with any additional costs remaining borne by the sender).

10.4 XPANDITY.COM shall reimburse in full all amounts paid by the Client, including any reasonable delivery costs, without undue delay and in any event no later than 14 (fourteen) days from the date on which XPANDITY.COM was informed of the Client’s decision to withdraw from the contract in accordance with this article 10.

The reimbursement shall be made using the same payment method used by the Client for the initial transaction, unless technically impossible or otherwise expressly agreed between the parties, and provided that the Client shall not incur any additional costs as a consequence of such reimbursement.

10.5 XPANDITY.COM may suspend reimbursement until receipt by XPANDITY.COM of the returned Product.

10.6 Following shipment of the Product, the order may no longer be cancelled or modified. The return of Products already shipped shall in any event be carried out in accordance with the procedure provided under this article 10.

12.1 Without prejudice to the Client’s rights under articles 10 and 13 of these General Conditions, XPANDITY.COM grants the Client the possibility to replace Products purchased through the Website according to the following procedure:
– (i) upon receipt of the Product, the Client shall promptly contact us by email sent to the following address: customercare@mongrip.com;
– (ii) the Client shall complete the form downloadable here by inserting the information relating to the delivered Product for which replacement is requested, clearly indicating the code and size of the new Product that the Client wishes to receive (the code and size are indicated as shown on the Website);
– (iii) the Product to be replaced must be returned to XPANDITY.COM in its original condition, unused, complete with packaging, labels and any accessories supplied therewith;
– (iv) the replacement request shall be subject to availability of the requested Product;
– (v) shipping costs relating to the return of the Product shall be borne by the Client unless otherwise provided under mandatory applicable law;
– (vi) XPANDITY.COM reserves the right to refuse replacement requests where the returned Product does not comply with the conditions set out in this article.

13.1 In the event of an alleged lack of conformity of a Product sold through the Website, the Client shall contact the MONGRIP.COM Customer Service managed by GRIP SARL without delay by email at: customercare@mongrip.com, providing:
– the order number;
– the Product code;
– a detailed description of the alleged defect;
– photographic documentation where possible.

The Client shall follow the instructions provided by Customer Service concerning the return, inspection and management of the Product.

13.2 The legal guarantees provided under applicable consumer protection legislation shall apply to Products sold through the Website.

13.3 XPANDITY.COM shall be liable for any lack of conformity of the Products existing at the time of delivery of the Product and becoming apparent within the period established by applicable law, provided that the Client has notified the lack of conformity within the terms required under applicable law.

13.4 Where the lack of conformity is established, the Client shall be entitled, within the limits provided under applicable law, to obtain restoration of conformity of the Product by repair or replacement, or alternatively to an appropriate price reduction or termination of the contract.

13.5 XPANDITY.COM reserves the right to verify the existence of the alleged lack of conformity before granting any remedy requested by the Client.

14.1 MONGRIP is a registered trademark exclusively owned by GRIP SARL. All Products marketed under the MONGRIP brand and sold through the Website are manufactured using high-quality materials and are the result of the research and development activities carried out by GRIP SARL.
MONGRIP Products are designed and conceived in Monaco. Their manufacturing is carried out exclusively with selected craftsmen located in particular in Monaco, Italy or France.
Each MONGRIP Product is accompanied by a warranty certificate indicating the country of production of the Product.

14.2 Any Product purchased through the Website which is considered defective must be returned exclusively to XPANDITY.COM in accordance with the procedures indicated by Customer Service.
The Client acknowledges and accepts that the colour representation of Products on the Website may differ from the actual characteristics of the Products due to technical reasons, including the settings of the Client’s computer or device.
Such differences shall not constitute lack of conformity of the Product.

15.1 These General Conditions of Sale, as well as any non-contractual obligations arising out of or related thereto, shall be governed by and interpreted in accordance with the laws of the Principality of Monaco, excluding conflict of law rules, without prejudice to any mandatory provisions applicable in the Client’s country of residence.

15.2 Any dispute arising out of or relating to these General Conditions of Sale shall fall under the exclusive jurisdiction of the courts of the Principality of Monaco, except where the Client acts as a consumer and mandatory applicable law provides for the jurisdiction of the courts of the Client’s place of residence or domicile.

16.1 For any further information and assistance regarding the Website or the methods for online purchase, the Client may contact the following telephone number: +377 99902932 or the following email address: customercare@mongrip.com.